Privacy Policy
Last updated:
Introduction
Happy Headspace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online therapy platform.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Payment information (processed through secure third-party providers)
- Health information you choose to share during therapy sessions
- Account credentials and preferences
Automatically Collected Information
We may collect certain information automatically when you use our platform, including:
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, features used)
- IP address and location data (used for security and compliance)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our therapy services
- Process your bookings and manage your account
- Communicate with you about your therapy sessions and our services
- Ensure the security and integrity of our platform
- Comply with legal obligations and protect our rights
Privacy and Anonymity
We offer anonymous therapy options for users who wish to maintain complete privacy. When using anonymous features:
- You may use a pseudonym or remain unidentified
- Minimal identifying information is collected
- Your identity is protected to the fullest extent possible
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- HIPAA-aligned privacy practices where applicable
Sharing of Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- With licensed therapists providing services to you
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- With service providers who assist in operating our platform (under strict confidentiality agreements)
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal and therapeutic obligations)
- Opt-out of certain communications
- Request a copy of your data
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.
Third-Party Services
Our platform may integrate with third-party services (e.g., booking systems, payment processors). These services have their own privacy policies, and we encourage you to review them.
Children's Privacy
Our services are designed for individuals aged 13 and older. We do not knowingly collect information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through our contact page.