Terms of Service
Last updated:
Acceptance of Terms
By accessing or using Happy Headspace ("the Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Description of Service
Happy Headspace is an online platform that connects users with licensed therapists for online therapy sessions. We provide a technology platform for scheduling and conducting therapy sessions, but we do not provide therapy services ourselves.
Eligibility
You must be at least 13 years old to use our services. If you are under 18, you must have parental or guardian consent. By using our services, you represent and warrant that you meet these eligibility requirements.
Not a Crisis Service
Important: Happy Headspace is not designed for emergency situations or crisis response. If you are experiencing a mental health emergency or crisis, please:
- Call your local emergency number (e.g., 911 in the United States)
- Contact your local crisis hotline
- Go to your nearest emergency room
- Contact the National Suicide Prevention Lifeline (if applicable in your country)
Therapist Services
The therapy services provided through our platform are delivered by independent, licensed therapists. We facilitate the connection between you and therapists but are not responsible for the quality, content, or outcomes of therapy sessions. Therapists are independent professionals, not employees or agents of Happy Headspace.
User Responsibilities
You agree to:
- Provide accurate and truthful information
- Use the platform in compliance with all applicable laws
- Respect the rights of therapists and other users
- Not use the platform for any illegal or unauthorized purpose
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
Payment and Billing
Fees for therapy sessions are set by individual therapists and may vary. You agree to pay all fees associated with services you receive. Payment is processed through secure third-party payment processors. We reserve the right to change our pricing at any time, with notice to users.
Cancellation and Refund Policy
Cancellation and refund policies are determined by individual therapists. Please review cancellation policies when booking a session. We are not responsible for refund decisions made by therapists.
Privacy and Confidentiality
Your use of our services is also governed by our Privacy Policy. While we take measures to protect your privacy, therapy sessions are confidential between you and your therapist, subject to legal and ethical limitations (e.g., mandatory reporting requirements).
Intellectual Property
All content on the Platform, including text, graphics, logos, and software, is the property of Happy Headspace or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Limitation of Liability
To the fullest extent permitted by law, Happy Headspace shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Platform.
Disclaimer of Warranties
The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Platform will be uninterrupted, secure, or error-free, or that any defects will be corrected.
Indemnification
You agree to indemnify and hold harmless Happy Headspace, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Platform or violation of these Terms.
Termination
We reserve the right to suspend or terminate your access to the Platform at any time, with or without cause or notice, for any reason, including violation of these Terms.
Changes to Terms
We may modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
Contact Information
If you have questions about these Terms, please contact us through our contact page.